TECHNOLOGY PRODUCT MANAGEMENT AND DELIVERY LEADER - Empowering performance beyond the bottom line
Summary
To achieve digital transformation, organizations need to recognize that Information Technology and the business are inextricably interwoven. Information Technology is the business and is a key differentiator of the organization.
TECHNOLOGY PRODUCT MANAGEMENT AND DELIVERY LEADER DIGITAL HEALTH | FINTECH | TRAVEL AND HOSPITALITY
Extensive experience of developing, leading and at times course correcting large scale strategic software engineering programs. Strong entrepreneurial vision and drive, with thoughtful strategic management approach achieved through attention to operational detail. Catalyzes on strength in business development and organization effectiveness to build both organization and client competitiveness. Leverages software development excellence to head top-quality or turnaround technology product initiatives. Capitalizes on go-to-market opportunities for next generation of customer intimacy and business intelligence models.
CLIENT ACCOUNT MANAGER AND SERVICE DELIVERY LEADER equally adept at complex project delivery, envisioning and landing new business, creating solutions, and delivery models, whether in Government, not for profit or commercial settings. Excels in client relationship management and building trust, P&L oversight, high-performance team building, and delivery governance.
KEY STRENGTHS:
Business Transformation, and Technology Product Management and Delivery
Relationship and influence driven business development
Strategic planning and enterprise performance management, large-scale business transformation, organizational effectiveness and technology modernization
Program turn around assessments and course corrections
Global Digital User Experience, Legacy Solution modernization including Business Rules Engine and Process Management, Case Management, Robotic Process Automation, Big Data and Analytics software
Software product life cycle management: Full life-cycle Product Management; Agile/SCRUM, waterfall and CMMI.
Complex IT and business PMO, portfolio and P&L management
Track record of success in organizations from Start-ups to Fortune 100 companies.
Partnered with Clients to develop and Implement their Digital Transformation RoaDMAPs
Process Intelligence, and Automation Consultancy - Digital Health | FinTech | Travel and Hospitalit
Process Optimization Both delighting the customer and driving Operational Efficiency
Launched Healthcare Tech Startup - Health Converse
restoring the patient and physician conversation through Process optimization and Automation
Established Emerging technologies Centers of Excellence(COEs)
Robotic Process Automation, Artificial Intelligence and Big Data
Global Systems implementation
Led the full replacement of Reservation and Airport systems for Avianca Airlines, Bogota, Colombia
DRIVE Program, Marriott’s strategic plan for sales and marketing technology investments
Implemented plan achieving Global Sales Digital Transformation and broad Capability change
Implemented agile methodologies for delivery of operations research
enabled rapid definition of new Hospitality mathematical models achieved immediate business value
Created and implemented the technology plan for Marriott’s Revenue Management Systems
Transformed system froM as an analytical system to a real-time pricing engine
Created annual strategic integrated delivery planning function
partners across CareFirst IT Every fall to ensure Yearly investment plan seamless delivery
Rolled out consulting methodology and practice customized to the Healthcare Payer
practice defines and stands up new transformational Digital technology programs for CareFirst
Introduced Java Microservices Architecture
retired monolithic Java applications and accelerating move to adaptable systems
Instituted software engineering best practice
deployed Topaz workbench, transitioning mainframe developers to Java technologies
Education Highlights
Big Data and Social Analytics Certified, Massachusetts Institute of Technology
BS (Honors), Geology and Mineralogy, Aberdeen University, Scotland Graduated with Merit
MS Information Systems and Technology, City University, England -  Graduated with Distinction
Causes
DiveHeart
build children, adults and veterans confidence, and self-esteem through scuba diving
National Aquarium Baltimore
See the world from below the surface
Interests
Executive Sponsor, PMI Washington DC Working Group
Information Technology Professional and Fellow (in progress), American Health Insurance Plans
Member, The Institute for Robotic Process Automation
Results
7x
Increase In technology Investment to $120M yearly
$32B
Health Insurance Claims Paid Yearly
5.4M
Health Insurance Plan members enrolled Yearly
Skills
Robotic Process Automation
5
Artificial Intelligence
5
Big Data
5
Operations Research
10
Product & Program Managemen
20+
Organizational Leadership
20+
Technology Product Road maps
20+
strategic Planning
20+
software Engineering
20+
Questions & Answers
What are your long-term goals?
Partner with Healthcare, Hotel and Hospitality, Airline and Federal and State Government organizations on their Legacy System Modernization, Strategic Change Management and Emerging Technology and Big data initiatives .
What are you working on right now?
Enabling organizations to understand the opportunity and path to digital transformation.
What tools do you use?
Information Technology investments especially modernization initiatives in large organization can take many years to yield value. Robotic Process Automation is a key first component in these programs which offers early return on investment and a self-funding approach.
Describe your greatest accomplishment.
Defining the approach and gaining approval for $170M investment over 5 years to replace the legacy hardcoded Claims Adjudication Engine at CareFirst with dynamic configurable new technology which would enable the company to move to be a wellness partner.
Who are your main influences?
Peter Drucker “The best way to predict the future is to create itâ€
Why did you choose your profession?
At the heart of Information Technology are problems that must be solved and this is what I like to do.
Images
In the Big Apple -Â AICPA and CIMA Finance Transformation Conference - Keynote - Finance Digital Transformation
Creating some healthy curiosity!
How do we transform from paying claims to being wellness partners
Back in the windy city, talking to health insurance operations team about digital transformation
Always good to finish with a favorite quote!
In health care it is easy to forget why we work with such passion
From small ideas transformations are achieved
In Chicago evangelizing with Blue Cross Blue Shield technologists
In the Big Apple -Â AICPA and CIMA Finance Transformation Conference - Keynote - Finance Digital Transformation
Creating some healthy curiosity!
How do we transform from paying claims to being wellness partners
Back in the windy city, talking to health insurance operations team about digital transformation
Always good to finish with a favorite quote!
In health care it is easy to forget why we work with such passion
From small ideas transformations are achieved
In Chicago evangelizing with Blue Cross Blue Shield technologists
